Privacy Policy

1. Purpose and scope

This privacy policy is intended to inform users of the website (hereinafter the “Site”) about how their personal data is collected, processed, and protected in the context of the seasonal rental of a villa located in Mallorca. It also details the rights of users and how they can exercise them.

2. Data controller

The personal data controller is Mr. Bertrand Fiaud (hereinafter “we,” “our,” or “us”).

Address: Diseminado 8741 – Sa Casa Blanca, 1, Llevant, 07198 Palma, Illes Balears, Spain
Email: bertrandfiaud@gmail.com

3. Data collected

We collect the personal data that you voluntarily provide, for instance when you:

• Fill out a contact or booking form (name, first name, email address, phone number, etc.)
• Make a reservation and provide information necessary for billing (postal address, payment information, etc.)

In addition, we may collect technical or browsing-related information (IP address, browser type, pages visited, etc.) through the use of cookies or similar technologies.

4. Purposes of data processing

We use the personal data collected to:

• Manage reservation requests, communicate with tenants, and organize the villa rental
• Issue invoices and comply with legal and accounting obligations
• Respond to your questions or requests for information
• Improve the user experience and the operation of the Site (via cookies or analytics tools, as appropriate)
• Comply with our current legal and regulatory obligations

5. Legal basis for processing

Our personal data processing activities primarily rely on:

• The performance of the rental contract and our legal obligations (in particular for billing and accounting)
• Your explicit consent for certain specific operations (sending additional information, using certain non-essential cookies, etc.)

6. Data recipients

The data is intended exclusively for Mr. Bertrand Fiaud and, if necessary, essential service providers (e.g., an online payment provider, a booking platform, a web hosting service). We ensure that these third parties respect the confidentiality and security of your data.

No transfer or sale of your data to external third parties is carried out without your consent, except in the case of a legal obligation or a request by a competent authority.

7. Retention period

Your personal data is retained for the period necessary for the purpose of the processing, then archived or deleted in accordance with applicable legal and regulatory provisions. For example:

• Billing data is kept for the period required by accounting and tax regulations.
• Data related to your browsing or inquiries is kept for the time needed to process your request or to contact you, then deleted or anonymized.

8. User rights

In accordance with the GDPR and the LOPDGDD, you have the following rights:

• Right of access: You can obtain confirmation that your data is being processed and request access to it.
• Right to rectification: You can request the correction of inaccurate or incomplete data.
• Right to erasure: You can request the deletion of your data when its processing is no longer necessary.
• Right to restriction of processing: You can request the temporary suspension of the use of some of your data.
• Right to object: You can refuse the processing of your data in certain situations (e.g., for marketing purposes).
• Right to data portability: You can request to receive your data in a structured, commonly used format.

To exercise these rights, please contact us at: bertrandfiaud@aol.com.

You also have the right to file a complaint with the Agencia Española de Protección de Datos (AEPD) if you believe your rights are not being respected.

9. Security measures

We implement appropriate technical and organizational measures to protect your personal data against destruction, loss, alteration, disclosure, or unauthorized access. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Cookies

The Site may use cookies or similar technologies to enhance the user experience, measure traffic, or facilitate certain functionalities (e.g., online payment). On your first visit, a cookie information banner may appear, allowing you to accept or refuse certain cookies. You can also configure your browser to manage or block cookies.

11. Data transfers outside the European Union

The data we process is primarily stored within the European Economic Area (EEA). If a transfer outside the EEA were to occur (for example, via a service provider), we would ensure that your data is protected in accordance with legal requirements (e.g., EU Commission standard contractual clauses).

12. Changes to the privacy policy

We reserve the right to modify this privacy policy at any time, particularly in order to comply with changes in legislation or our practices. In the event of a change, the new version will be posted online, and the date of the update will be indicated at the bottom of the page.

13. Contact

For any question, request for further information, or complaint regarding the processing of your personal data, please contact us at:

Email: bertrandfiaud@aol.com